{"brand":"ALWTO","categories":[{"id":"appeals","label":"Appeals","emoji":"\uD83D\uDD28","description":"Appeal a ban, a mute or a punishment","options":[{"id":"ac-ban","label":"Anticheat ban","emoji":"\uD83E\uDD16","description":"Banned with an [AntiCheat] reason","questions":[{"id":"ign","label":"Your Minecraft name","style":"short","required":true,"max":16},{"id":"ban_id","label":"Penalty ID (shown on the ban screen)","style":"short","required":true,"max":12,"placeholder":"e.g. 5321","check":"penalty"},{"id":"why","label":"Why should the ban be lifted?","style":"paragraph","required":true,"min":20,"max":1500},{"id":"client","label":"Client and mods you use","style":"short","required":false,"max":100,"placeholder":"e.g. Lunar 1.21.4, no mods"},{"id":"video","label":"Video proof (link)","style":"short","required":false,"max":300,"placeholder":"https://youtu.be/... (optional)","hint":"An unlisted YouTube link is preferred.","links":true}]},{"id":"staff-ban","label":"Ban by staff","emoji":"\uD83D\uDEE1","description":"Banned by a staff member","questions":[{"id":"ign","label":"Your Minecraft name","style":"short","required":true,"max":16},{"id":"ban_id","label":"Penalty ID (shown on the ban screen)","style":"short","required":true,"max":12,"check":"penalty"},{"id":"why","label":"Why should the ban be lifted?","style":"paragraph","required":true,"min":20,"max":1500},{"id":"video","label":"Video proof (link)","style":"short","required":false,"max":300,"placeholder":"https://youtu.be/... (optional)","hint":"An unlisted YouTube link is preferred.","links":true}]},{"id":"mute","label":"Mute","emoji":"\uD83D\uDD07","description":"Muted in game chat","questions":[{"id":"ign","label":"Your Minecraft name","style":"short","required":true,"max":16},{"id":"ban_id","label":"Penalty ID (if you have it)","style":"short","required":false,"max":12,"check":"penalty"},{"id":"why","label":"Why should the mute be lifted?","style":"paragraph","required":true,"min":20,"max":1500}]},{"id":"discord","label":"Discord timeout or warning","emoji":"\uD83D\uDCAC","description":"Punished on this Discord server","questions":[{"id":"what","label":"What happened?","style":"paragraph","required":true,"min":20,"max":1500}]}]},{"id":"reports","label":"Report a player","emoji":"⚠","description":"Cheating, exploiting, chat or voice abuse, scams, alts","options":[{"id":"cheating","label":"Cheating / hacking / exploiting","emoji":"\uD83C\uDFAF","description":"Kill aura, reach, auto totem, x-ray, bug abuse","questions":[{"id":"reported","label":"Their Minecraft name","style":"short","required":true,"max":16},{"id":"region","label":"Server","style":"select","required":true,"max":100,"choices":["Asia","EU","NA"]},{"id":"what","label":"What did you see, and where (duel/FFA/lobby)?","style":"paragraph","required":true,"min":10,"max":1500},{"id":"video","label":"Video proof (link)","style":"short","required":false,"max":300,"placeholder":"https://youtu.be/... (optional)","hint":"An unlisted YouTube link is preferred.","links":true},{"id":"ign","label":"Your Minecraft name","style":"short","required":false,"max":16}]},{"id":"chat","label":"Chat abuse","emoji":"\uD83E\uDD2C","description":"Toxicity, slurs, threats, spam","questions":[{"id":"reported","label":"Their Minecraft or Discord name","style":"short","required":true,"max":40},{"id":"what","label":"What did they say, and where?","style":"paragraph","required":true,"max":1500},{"id":"video","label":"Video link or Discord message link","style":"short","required":false,"max":300,"placeholder":"https://youtu.be/... or a Discord message link (optional)","hint":"Discord message: right-click > Copy Message Link. Videos: an unlisted YouTube link is preferred.","links":true}]},{"id":"scam","label":"Scam","emoji":"\uD83D\uDCB0","description":"Scamming or trying to scam","questions":[{"id":"reported","label":"Their Minecraft name","style":"short","required":true,"max":16},{"id":"what","label":"What happened?","style":"paragraph","required":true,"max":1500},{"id":"video","label":"Video proof (link)","style":"short","required":false,"max":300,"placeholder":"https://youtu.be/... (optional)","hint":"An unlisted YouTube link is preferred.","links":true}]},{"id":"alt","label":"Alt / ban evasion","emoji":"\uD83D\uDC65","description":"A banned player back on another account","questions":[{"id":"reported","label":"The account you think is an alt","style":"short","required":true,"max":16},{"id":"main","label":"The banned main account (if known)","style":"short","required":false,"max":16},{"id":"why","label":"Why do you think so?","style":"paragraph","required":true,"max":1500}]},{"id":"voice","label":"Voice chat abuse","emoji":"\uD83C\uDF99","description":"Toxicity, slurs, threats, noise pollution","questions":[{"id":"reported","label":"Their Minecraft or Discord name","style":"short","required":true,"max":40},{"id":"region","label":"Server","style":"select","required":true,"max":100,"choices":["Asia","EU","NA","Discord voice"]},{"id":"what","label":"What happened?","style":"paragraph","required":true,"max":1500},{"id":"video","label":"Recording (link)","style":"short","required":false,"max":300,"placeholder":"https://youtu.be/... (optional)","hint":"An unlisted YouTube link is preferred.","links":true}]}]},{"id":"bugs","label":"Bugs & problems","emoji":"\uD83D\uDC1B","description":"Something broken, lag, can't join, exploits","options":[{"id":"server","label":"Server related","emoji":"\uD83D\uDDA5","description":"Exploits, bugs, anticheat, kicks etc.","questions":[{"id":"ign","label":"Your Minecraft name","style":"short","required":true,"max":16},{"id":"region","label":"Server","style":"select","required":true,"max":100,"choices":["Asia","EU","NA"]},{"id":"what","label":"What happened, and how can we see it?","style":"paragraph","required":true,"min":10,"max":2000},{"id":"video","label":"Video of the problem (link)","style":"short","required":false,"max":300,"placeholder":"https://youtu.be/... (optional)","hint":"An unlisted YouTube link is preferred.","links":true}]},{"id":"connection","label":"Lag / can't join","emoji":"\uD83D\uDCF6","description":"Kicked, can't connect, high ping","questions":[{"id":"ign","label":"Your Minecraft name","style":"short","required":true,"max":16},{"id":"region","label":"Server","style":"select","required":true,"max":100,"choices":["Asia","EU","NA"]},{"id":"what","label":"What happens? Paste the kick message if any","style":"paragraph","required":true,"max":1500},{"id":"client","label":"Client + version, and your country","style":"short","required":false,"max":100},{"id":"video","label":"Video of the problem (link)","style":"short","required":false,"max":300,"placeholder":"https://youtu.be/... (optional)","hint":"An unlisted YouTube link is preferred.","links":true}]},{"id":"website","label":"ALWTO website","emoji":"\uD83C\uDF10","description":"Rank or score display bugs, any site issue","questions":[{"id":"ign","label":"Your Minecraft name (if it matters)","style":"short","required":false,"max":16},{"id":"what","label":"Which page, and what is wrong?","style":"paragraph","required":true,"min":10,"max":1500},{"id":"video","label":"Video of the problem (link)","style":"short","required":false,"max":300,"placeholder":"https://youtu.be/... (optional)","hint":"An unlisted YouTube link is preferred.","links":true}]},{"id":"discord-issue","label":"ALWTO Discord","emoji":"\uD83D\uDCA0","description":"Any Discord server or management issue","questions":[{"id":"what","label":"What is the problem?","style":"paragraph","required":true,"min":10,"max":1500},{"id":"video","label":"Video link or Discord message link","style":"short","required":false,"max":300,"placeholder":"https://youtu.be/... or a Discord message link (optional)","hint":"Discord message: right-click > Copy Message Link. Videos: an unlisted YouTube link is preferred.","links":true}]}]},{"id":"store","label":"Store & ranks","emoji":"\uD83D\uDCB3","description":"Purchases, rank problems","options":[{"id":"purchase","label":"Purchase related questions","emoji":"\uD83D\uDED2","description":"Questions before or after buying","questions":[{"id":"ign","label":"Your Minecraft name","style":"short","required":true,"max":16},{"id":"what","label":"Your question","style":"paragraph","required":true,"max":1500},{"id":"txn","label":"Transaction ID (if you bought something)","style":"short","required":false,"max":64}]},{"id":"payment","label":"Payment problems","emoji":"\uD83D\uDCB8","description":"Paid but nothing arrived, charged twice, refunds","questions":[{"id":"ign","label":"Minecraft name you bought for","style":"short","required":true,"max":16},{"id":"txn","label":"Transaction ID (from the receipt email)","style":"short","required":true,"max":64},{"id":"what","label":"What is the problem, and when did you pay?","style":"paragraph","required":true,"max":1500}]},{"id":"rank","label":"Rank or perk not working","emoji":"\uD83C\uDFF7","description":null,"questions":[{"id":"ign","label":"Your Minecraft name","style":"short","required":true,"max":16},{"id":"what","label":"What is not working?","style":"paragraph","required":true,"max":1500}]}]},{"id":"account","label":"Account","emoji":"\uD83D\uDC64","description":"Lost progress, name change, stolen account","options":[{"id":"progress","label":"Lost ELO or progress","emoji":"\uD83D\uDCC9","description":null,"questions":[{"id":"ign","label":"Your Minecraft name","style":"short","required":true,"max":16},{"id":"what","label":"What was lost, and roughly when?","style":"paragraph","required":true,"max":1500}]},{"id":"name","label":"Name change / transfer","emoji":"✏","description":null,"questions":[{"id":"ign","label":"Old Minecraft name","style":"short","required":true,"max":16},{"id":"newname","label":"New Minecraft name","style":"short","required":true,"max":16},{"id":"what","label":"What do you need moved?","style":"paragraph","required":true,"max":1000}]},{"id":"stolen","label":"Stolen / hacked account","emoji":"\uD83D\uDD11","description":null,"questions":[{"id":"ign","label":"The account","style":"short","required":true,"max":16},{"id":"what","label":"What happened, and since when?","style":"paragraph","required":true,"max":1500}]}]},{"id":"media","label":"Media rank","emoji":"\uD83C\uDFA5","description":"Claim or renew the media rank","info":"**Requirements** - you only need **one** of these:\n- A YouTube video on the server with **250+ views**\n- A YouTube Short on the server with **1,000+ views**\n- An Instagram Reel on the server with **1,000+ views**\n- A TikTok on the server with **1,000+ views**\n- A YouTube stream of the server with **5+ average live viewers**\n- A YouTube Shorts stream of the server with **5+ average live viewers**\n- A TikTok stream of the server with **5+ average live viewers**\n\n**Important**\n- The IP **Alwto.Net** must be on screen or pinned in the comments\n- The rank lasts **30-90 days**, depending on the views\n- Only open a ticket if you meet one of the requirements","options":[{"id":"media-claim","label":"Claim media for the first time","emoji":"\uD83D\uDCF9","description":null,"questions":[{"id":"ign","label":"Your Minecraft name","style":"short","required":true,"max":16},{"id":"channel","label":"Channel link(s)","style":"short","required":true,"max":300,"placeholder":"https://www.youtube.com/@yourname","hint":"YouTube, TikTok, Instagram, X, Twitch... More than one? Put spaces between them.","links":true},{"id":"videos","label":"Links to your recent ALWTO videos or streams","style":"paragraph","required":true,"max":1500,"placeholder":"One link per line","hint":"The IP Alwto.Net must be on screen or pinned in the comments.","links":true}]},{"id":"media-renew","label":"Renew media after it expired","emoji":"\uD83D\uDD01","description":null,"questions":[{"id":"ign","label":"Your Minecraft name","style":"short","required":true,"max":16},{"id":"channel","label":"Channel link(s)","style":"short","required":true,"max":300,"placeholder":"https://www.youtube.com/@yourname","hint":"YouTube, TikTok, Instagram, X, Twitch... More than one? Put spaces between them.","links":true},{"id":"videos","label":"Links to recent ALWTO server videos/streams","style":"paragraph","required":true,"max":1500,"placeholder":"One link per line","hint":"The IP Alwto.Net must be on screen or pinned in the comments.","links":true}]}]},{"id":"general","label":"General / other","emoji":"❓","description":"Questions, help, or anything else","options":[{"id":"question","label":"Questions or any queries","emoji":"\uD83D\uDCAD","description":null,"questions":[{"id":"ign","label":"Your Minecraft name (if it matters)","style":"short","required":false,"max":16},{"id":"what","label":"How can we help?","style":"paragraph","required":true,"max":2000}]},{"id":"suggestion","label":"Suggestions for us","emoji":"\uD83D\uDCA1","description":null,"questions":[{"id":"what","label":"Your suggestion","style":"paragraph","required":true,"min":10,"max":2000},{"id":"why","label":"Why would it make ALWTO better? (optional)","style":"paragraph","required":false,"max":1000}]}]}],"regions":["Asia","EU","NA"],"socials":["youtube","tiktok","instagram","twitch","kick","x"],"limits":{"picture":8388608,"video":52428800,"file":2097152,"perMessage":5,"text":4000}}